Your orders are waiting. AI calls for you.
The assistant calls the customer right after the order — cash on delivery and paid upfront. It confirms the address, checks the amount and sets the delivery. Around the clock, with no extra staff.
* Result from the HealthLabs Pharm pilot (01–03/2026) and a comparison with stores that ship cash on delivery. Your result depends on your catalog, your customers and your panel settings.
3 order types. One assistant.
The assistant recognizes the order type on its own and runs the right call — no manual sorting. We leave marketplace orders alone, because the platform settles returns there.
Cash on delivery without parcels coming back
The assistant calls, checks the amount and whether the customer wants to collect the parcel. You can cancel an uncertain order before shipping instead of paying for a parcel that comes back from the courier.
A short check before shipping
The assistant confirms the address and the delivery window. The customer feels the store looked after them right after paying, and comes back more often.
Amazon, eBay, marketplace → no call
The assistant recognizes where the order came from. A marketplace has its own return rules, so we do not spend credits on a call that changes nothing.
Order → call → confirmation. In 10 minutes.
The way from a placed order to a confirmation — or to your team — closes by itself, with no input from you.
The customer places an order
The order from your store (Shopify, PrestaShop, WooCommerce and others) reaches the assistant. It recognizes the type: cash on delivery, paid upfront or from a marketplace.
A call right away, no waiting in line
The assistant calls from your store's number, not from an "unknown" one. It runs the call one way for cash on delivery and another way for orders paid upfront.
Confirmed or handed to your team
Order confirmed → the status in your store changes to confirmed and the parcel goes to shipping. Nobody picked up → the assistant calls again, up to 3 times. A question off the script → the case goes to your team.
One panel, every scenario.
In the Orders tab you set the rules: what hours the assistant calls, how it runs the call, how many times it tries and when it hands the case to your team. Everything by clicking, no developer needed.
- ✓Call hours in every market — e.g. 9–20 in Poland, 8–19 in Germany
- ✓A different call for each type — one way for cash on delivery, another for orders paid upfront
- ✓Number of tries — from 1 to 5 · how many hours apart
- ✓Hand-off to your team — when the customer asks something off the script
- ✓Marketplace block — we recognize Amazon, eBay and other marketplaces ourselves, no call
One assistant, many countries, your brand on the phone display.
For stores selling in several countries: local numbers, local hours, the customer's language, recordings for audit and your own hand-off rules — implemented individually in Enterprise. More about your brand's number →
Many markets — implemented individually in Enterprise
A local number, local hours and the customer's language in every market. A customer in Germany sees a German number, a customer in France a French one — not an "unknown" number from the cloud.
Recordings and transcripts
Every call recorded, with a transcript in your customer's language. Full material for your quality and compliance team.
Your own hand-off rules
Routing by customer group (VIP, new, returning) and your own conditions for handing a case to your team — implemented individually in Enterprise.
Real numbers, not promises.
* 94% — measured on the HealthLabs Pharm pilot (01–03/2026). Counted on confirmations from the first call or after 3 tries. Comparison with stores that ship cash on delivery: 78–92% (Allegro Smart Analytics 2024).
A store that stopped losing parcels.
Cash-on-delivery parcels coming back was our #1 problem — 30% came back and each one was a $6 loss. After we launched the assistant we are at 9.5%, and the cost of handling dropped 90% compared with a 2-person support team.
* HealthLabs Pharm pilot (01–03/2026) · supplements and cosmetics. Data anonymized.
Confirmation in every plan.
Order confirmation (3 types) already works in Starter ($45). Growth adds more tries and a hand-off to your team, Scale adds recordings and transcripts. Selling in many markets and your own hand-off rules we implement individually in Enterprise.
Growth
More tries and a hand-off to your team
5,000 credits / mo · ~100 calls + extra credits
- ✓All 3 types (cash on delivery · paid upfront · marketplace)
- ✓Number of tries — from 1 to 5 · call hours in every market
- ✓Hand-off to your team for questions off the script
- ✓Live panel with the status of every order
- ✓Orders straight from your store
- ✓Up to 2 calls at the same time
Scale
+ recordings and transcripts in your customer's language
15,000 credits / mo · ~300 calls + 2,000 carried over
- ✓Everything in Growth +
- ✓Selling in many markets (up to 5, and 15+ in Enterprise) — implemented individually
- ✓Call recordings and a transcript in your customer's language
- ✓Your own hand-off rules (priority for chosen customer groups) — implemented individually in Enterprise
- ✓Priority help by email
- ✓Up to 5 calls at the same time
Stop the parcels that come back.
1,000 trial credits (≈ 20 calls) · full access to your chosen plan · cancel anytime. Card required · no charge during trial · auto-activation on day 8.