Universal Retail

The assistant offers an add-on based on your product tags — no setup per industry.

Many categories, a seasonal range, stock that changes every month? The assistant uses your product tags — season, gift, category. Every order gets an offer that makes sense.

+22%basket−19%returns7 mincall
Products from different categories on one table
Secure server in the EU·Personal data hidden automatically·GDPR compliant·Shopify · WooCommerce · Magento·99.9% uptime
Step 1 · product tags

Every product in your catalog carries its tags.

Season, category, occasion, paid on delivery or upfront. The assistant builds an offer from that, even when you sell completely different things.

Product cards with their tags
⛸️
CCM figure skates
wintersportgift
→ Offer: beanie, thermal socks
🧴
Winter face cream
wintercosmetics
→ Offer: lip balm, serum
📚
Children's book
educationgiftholidays
→ Offer: gift wrap
🧣
Wool scarf
winterclothingcash on delivery
→ Offer: gloves, beanie
🎁
Holiday gift set
holidaysgift
→ Offer: card, ornaments
Thermal mug
wintergift
→ Offer: coffee, tea

Tags come from your store (Shopify, WooCommerce, Magento). You can add your own too: season, category, occasion, who it is for.

How the basket grows

The basket grows from $47 to $59.

An order from several categories, the assistant reads the tags and offers something for the season.

The order, its tags and the offer
① The customer's order
  • ⛸️CCM skates$25
  • 🧴Winter cream$12
  • 📚Children's book$10
  • Total · $47
② What the assistant sees
winter ×2gift ×1
sport ×1cosmetics ×1education ×1
"Different categories, but winter is dominant — probably a winter trip or holiday gifts"
The offer
Thermal beanie · $12
Most often bought together with skates and winter cream
③ The order after the call
  • ⛸️CCM skates$25
  • 🧴Winter cream$12
  • 📚Children's book$10
  • 🧣+ Thermal beanie+$12
  • Total$59
+26% basket
Which industry to pick

When to choose Universal Retail?

Five questions and you know whether a specific industry fits you, or whether to start with Universal Retail.

Question 1
Do you sell mostly in one category (over 70% of your range)?
YES → choose that industry. NO → read on.
Question 2
Does your range change from season to season?
YES → Universal Retail fits best, because tags work on a catalog that keeps changing. NO → read on.
Question 3
Do customers buy products from different categories in one order?
YES → Universal Retail, offers built from the tags. NO → read on.
Question 4
Has your store just launched, with no clear profile yet?
YES → start with Universal Retail, you can switch industry later. NO → read on.
Question 5 (last one)
None of the industries fits exactly?
Choose Universal Retail. You get all the basics: cash-on-delivery confirmation, address check, delivery window and an add-on offer.
Average basket after a 7-minute call
$47 $59
A customer with an order from several categories gets an offer that makes sense — from the tags and the season.
+26%
bigger basket

Results from multi-category stores.

−19%
Fewer returns
in 90 days
+22%
Bigger basket
a simple add-on
88%
Happy customers
after the call
+43%
Higher conversion
3.5% → 5.0%
A store with mixed categories — skates, cosmetics, books. The assistant uses the tags and offers something that makes sense. Returns dropped 19%, the basket grew 22%, with no separate rules set up for each industry.
M
CEO, MultiMart Direct
Multi-category retail · Poland · 4 seasons
+22%
basket

* Sample scenario gathered from deployments in multi-category stores.

A plan for a multi-category store.

⭐ Most popular

Growth

For growing multi-category stores

399PLN/mo

5,000 credits a month · about 100 calls · buy more anytime

  • Your store connected · 1 market
  • Order confirmation (address, delivery window, cash on delivery)
  • Offers built from tags (season, category)
  • Returns and delivery explained on the call
  • Up to 2 calls at once
Start the trial

Scale

For chains and seasonal stores

1 299PLN/mo

15,000 credits a month · about 300 calls · 2,000 carry over

  • Everything in Growth +
  • Catalog across categories (season and category)
  • Offers matched to the tags and the season
  • Recording and call analysis
  • Up to 5 calls at once
Start the trial

A multi-category store
with an offer that fits.

1,000 trial credits · full access to your chosen plan · cancel anytime.

Card required · no charge during the trial · the plan starts on day 8