The assistant completes the kit — basket up 47%.
Watercolours with no brushes, a model with no glue, a kit for a 4-year-old bought for a 7-year-old. The assistant asks about the level, spots what is missing and offers the tools plus a course — instead of shipping a box the customer cannot use.
Completing the kit in practice.
The assistant asks whether the kit is for a beginner and what the customer already has at home. It fills in the rest.
Four questions in one call. The customer does not wait, the assistant does not push — it just completes the kit.
The basket grows from $22 to $41.
Every item follows from the one before it. The assistant does not throw in random add-ons, it completes the set.
Tamiya 1:48 model
Acrylic, 6 colours
Modelling glue
Precision size 0
YouTube course
5 types of customer. One way to a bigger basket.
Beginner model maker
Buys a first plane, tank or ship model. Often does not know the box has no glue and no brushes.
- →Question: "Is this your first model?"
- →Offer: glue, brush and paints — a starter set
- →Free: YouTube course "your first model in 4 hours"
Results from hobby stores.
The assistant asks about the level and completes the kit before the customer opens the box. Average basket grew from $22 to $41, because nobody comes back for a missing brush.
* Sample scenario gathered from deployments in hobby stores.
A plan for every hobby store.
Growth
For growing hobby stores
5,000 credits a month · about 100 calls · buy more anytime
- ✓Your store connected · 1 market
- ✓A question about the level, then the kit completed
- ✓Offers for tools and materials
- ✓YouTube course sent free by email
- ✓Up to 2 calls at once
Scale
For hobby chains and educational brands
15,000 credits a month · about 300 calls · 2,000 carry over
- ✓Everything in Growth +
- ✓Catalog across categories (5 types of customer)
- ✓Recording and call analysis
- ✓Knowledge of your products and courses
- ✓Up to 5 calls at once
A hobby store
with a bigger basket.
1,000 trial credits (about 20 calls) · full access · cancel anytime.
Card required · no charge during the trial · the plan starts on day 8