AI confirms the details you can't click through.
Dimensions, delivery dates, materials, fit — higher-value orders are worth asking about. The assistant asks before shipping, not after the complaint.
Sample results from pilots in stores selling furniture, home goods and outdoor products.
Confirm orders — cash on delivery and paid upfront.
The assistant calls right after the order and asks about delivery and fit. Fewer unclaimed parcels and fewer "didn't fit" returns — already in week one.
- ✓Cash-on-delivery check — does the customer still want the parcel
- ✓Address and delivery date — will the customer be home when the courier arrives
- ✓industryFamily.cod.checklist.timing
- ✓Marketplace orders skipped — Allegro, Amazon and eBay spotted automatically
Natural extra sales in one call.
The customer buys a sofa — the assistant suggests a matching pouf. Buys a grill — suggests a winter cover. Naturally, in the flow of the call.
Premium material
Matching set
Set finisher
Delivery + compatibility details in 60 seconds.
Is the customer ordering 220 V or 230 V? An espresso machine for the office or for home? The assistant asks what you cannot ask in the basket.
5 details you can't click through.
In this category everything comes down to fit — dimensions, materials, how it will be used. The assistant collects that before the parcel ships.
Dimensions, doors, lift, crew
Furniture or a large appliance? The assistant asks about door width, the lift, the floor and whether someone can help carry it. If the parcel won't fit, the customer gets a smaller variant or carrying help for +120 PLN — instead of a failed delivery.
Compatibility and use
220 V or 230 V, home or office, a color to match the room — the assistant asks what the customer will never type in.
Materials and care
Velvet, leather, oiled wood, tempered glass — the assistant adds the care guide and matching care products.
Delivery windows + crew
Is the customer home 11–15 or 16–20? The assistant agrees it with the courier and reconfirms the day before.
Assembly + setup support
Bed, desk, shelf? The assistant adds the assembly manual and a link to the manufacturer's video.
Every scenario in this category. One shopping assistant.
Details before shipping = fewer returns, higher margin.
A lifestyle brand that cut returns by a third.
220 cm sofas in 80 cm doorways, 240 cm wardrobes in tight stairwells — how many parcels travelled both ways because nobody measured. The assistant simply asks before shipping. Returns dropped 32%, margin is up.
* Result from the Dobra Oferta pilot (01–03/2026) · online store · furniture and home goods. Data anonymized.
A plan for every store size.
Growth
For growing lifestyle brands
5,000 credits / mo · ~100 calls + buy more when you need them
- ✓Your store · 1 market
- ✓Dimension and fit checks
- ✓Catalog sync and product data
- ✓Orders and products pulled automatically from your store
- ✓Assembly + setup support
- ✓Up to 2 simultaneous calls
Scale
For chains and premium brands
15,000 credits / mo · ~300 calls + 2,000 credits carried over
- ✓Everything in Growth +
- ✓Everything in Growth +
- ✓Suspicious-order detection (expensive products)
- ✓Recording and summary of calls plus period comparison
- ✓Knowledge about material quality standards
- ✓Call quality checks and legal review [Enterprise — set up individually]
- ✓Priority email support
- ✓Up to 5 simultaneous calls
A home goods storewith no parcels coming back.
1,000 trial credits (≈ 20 calls) · full access to your chosen plan · cancel anytime.
Card required · no charge during trial · auto-activates on day 8