Every call captured and replayable.
From the Scale plan you get the full recording and the whole conversation written out (PL/EN). Listen, read, pass it on. For quality checks, audits, customer disputes and training your team. You know exactly what the assistant said.
Recording and the written text of the call work from the Scale plan ($325). Recordings stay with us 12 months by default; in Enterprise we agree the period with you, with a higher data-security standard (SOC2). In the HealthLabs Pharm pilot (01–03/2026) recordings were used to settle customer disputes and train the team. Word search inside call texts — planned for Q2 2026, early access for Scale+.
3 levels of access. From the recording to your data warehouse.
Starter ($45) and Growth ($99) have no recordings. Scale unlocks the recording, the call text and the history list. Enterprise adds a higher security standard (SOC2), a download history and automatic sending of data to your warehouse.
MP3 and the full text
Every call is saved as an MP3 file and written out as text in the language it was held in. It is in the panel right after the call: open the row, listen, read and download in one click.
Browse the list of calls
Filter the history by market, product, call outcome and date. Each row shows the customer, status, duration and tags. Word search inside call texts — planned for Q2 2026.
SOC2, download history and sending to your warehouse
Dedicated storage with a higher data-security standard (SOC2), a full download history (who downloaded what and when) and automatic sending to your data warehouse. Storage time: 24, 36 or 60 months per agreement.
Call → processing → access in the panel. Within a minute.
Less than 60 seconds pass between the end of the call and the playback and text in your panel. No waiting, nothing to download from another system. Every call is ready to check right away.
The assistant calls and records
The assistant opens with a short GDPR notice: "this call is recorded for quality and audit purposes". Recording runs in the background and the customer does nothing extra.
Recording saved, text written out
After the call the MP3 file goes to a secure server in the EU and the text is written out automatically (over 95% accuracy per industry tests). The call appears in the history list straight away.
Playback and text in the history
Go to the panel → Analytics → Call history. Every call has MP3 playback and the full text next to it. Download the MP3 or txt in one click. Sharing a link with your team — set up individually in Enterprise.
Call library · listen and read.
Under Analytics → Call history you have a list of every call: playback, the full text and filters. You download MP3 and txt in one click. Word search inside call texts — planned for Q2 2026, early access for Scale+.
- ✓Listen to the recording — replay the call with the sound wave and jump between time markers
- ✓Full text of the call (PL/EN) — next to the recording, ready right after the call
- ✓History filters — date · status · customer · sorting · CSV download
- ✓Download MP3 and txt — for audits, your archive and team training
- ✓Sending data to your warehouse [Enterprise] — recording details and links go automatically to your warehouse (BigQuery, Snowflake or another)
- ⏳Word search — planned for Q2 2026, early access for Scale+
Open any call · listen, read.
The recording plays in step with the text, the history list holds 847 calls and your whole team can open it in the panel. Sharing a link — set up individually in Enterprise. For customer disputes, audits and training new people. Sales numbers from the same calls are in the results view →
Playback and text side by side
You play the recording and the text of the call sits next to it. The whole conversation in one view. No blind scrubbing and no guessing.
History list and filters
Filter the history by market, product, outcome and date. Each row shows the customer, status and duration. Open a call and you have playback and text in one view. Word search — planned for Q2 2026.
Link to a call and downloads
Send your team a link to a call, download MP3 and txt to your archive, and in Enterprise the data goes to your warehouse automatically. All of it in under three clicks.
Customer mood and call topic detection
In Q2 2026 we add automatic tagging of mood (positive, neutral, negative) and call topic (complaint, question, accepted, declined). Sorting calls and checking quality get faster. The "Mood" column is already in the history, showing "No data" for now. Word search arrives together with mood detection, early access for Scale+.
Recordings as proof, audit and training.
* Data from the HealthLabs Pharm pilot (01–03/2026): 847 calls recorded, recordings stay with us 12 months by default, text accuracy above 95% (industry test for telephone calls). In Enterprise the storage time is agreed with you, with a higher data-security standard (SOC2). Word search inside call texts — planned for Q2 2026.
A dispute settled in 5 minutes instead of 3 days.
The customer claimed the assistant "promised a 100% refund". We opened the recording — the assistant had said "we can review this under our terms, please contact support". The dispute was settled in 5 minutes. Without the recording it would have been one word against another. Downloading the 12-month archive for an audit went through without a problem.
* Quote from the HealthLabs Pharm pilot (01–03/2026) · supplements and cosmetics · Scale plan. Data anonymized.
Recordings from Scale up.
Recording and call text start from the Scale plan ($325). Growth ($99) has no recordings — you still see the call results on the lower plans.
Growth
No recordings or call text · move to Scale to unlock them
5,000 credits / mo · ~100 calls + extra credits when you need them
- No call recording
- No call text (PL/EN)
- No recording history list
- ✓Basic numbers for every call
- ✓Suggestions for a bigger pack and a matching product + rules for each product
- ✓Up to 2 calls at the same time
Scale
Recordings + call text (PL/EN) + history list + downloads
15,000 credits / mo · ~300 calls + 2,000 unused credits carry over
- ✓Everything in Growth +
- ✓Call recording (MP3, every call)
- ✓Call text (PL/EN) (over 95% accuracy)
- ✓Call history list + filters (date · status · customer)
- ✓Download MP3 and txt in one click
- ✓Recordings stay with us 12 months · link to a call (Enterprise, set up individually)
- ✓Up to 5 calls at the same time
Word search inside call texts and mood and topic detection — planned for Q2 2026, early access for Scale+.
Start your trialCheck what the assistantreally said. No guessing.
1,000 credits (≈ 20 calls) · full access to your chosen plan · cancel any time. Card required · no charge during the trial · the plan starts on day 8.