Don't ship parcels no one will collect.
The assistant calls your customer before you ship a cash-on-delivery parcel. It checks that the number works and that the customer is really waiting for the parcel. You only ship real orders.
* Result from the HealthLabs Pharm pilot (01–03/2026) and a comparison with stores that ship cash on delivery. Your result depends on your traffic and the rules you set in the dashboard.
3 ways to check. Fewer unclaimed parcels.
The assistant checks three things at once: whether the customer wants the parcel, whether the number works, and whether the address keeps coming back.
"I'll collect" or "I won't"
The assistant asks directly whether the customer will collect the parcel, and listens to the answer. Someone who ordered for fun is audible within seconds.
A number that doesn't exist
No answer after 3 tries? The text message doesn't arrive? The address doesn't match? The assistant flags the order and holds the parcel.
You set the rules
From the Growth plan you add your own rules: new customer and cash on delivery over $75 — always call. Same address for the third time — block it. You click it in the dashboard, no developer needed.
Signal → call → decision. Before you ship.
Suspicious orders get checked before you print the label. After the call the parcel goes to the courier or stays in the warehouse.
The assistant scores the order in the background
A new order from your store goes straight into scoring. New customer? Large cash-on-delivery amount? The same address as yesterday? Each one raises the risk.
The check happens in the call
The assistant confirms the order and asks about collection. It checks three things at once: what the customer says, whether the number works and how the voice sounds.
Confirm · call again · block
Confirmed → the parcel ships. No answer → another try, following your rule. Fake number or an address on the blacklist → the order is blocked in your store.
Your rules, the assistant watches.
In the Orders → Protection tab you switch checking on and add your own rules. You click everything in the dashboard, with no developer and no extra tools.
- ✓Main switch — turn checking on or off for the whole store
- ✓Amount rule — over $75 cash on delivery the assistant always calls
- ✓New customer rule — a first cash-on-delivery order is always checked
- ✓Address blacklist — repeat addresses are blocked for everyone
- ✓Block in your store — the order gets the status "cancelled" and a note with the reason
Many signals, one score.
With more traffic the assistant combines over 10 signals — number, device, customer history, voice, address, time of day — into one score from 0 to 100. You see the result, your rules decide on blocking.
A score from many signals
Over 10 signals add up to one score. The assistant spots patterns: a number used for a moment, an order in the middle of the night, an address parcels have come back from, contradictory answers. Every order shows a risk from 0 to 100.
Recordings for audit
Every call is recorded, with a transcript in your customer's language. Access for the people who handle courier returns and compliance.
A dedicated contact
On the Enterprise plan you get a steady contact. Every week: a review of suspicious patterns, a blacklist update and score tuning.
Real numbers, not promises.
* 94% — measured on the HealthLabs Pharm pilot (01–03/2026). That is how many disputed orders the assistant judged correctly. Stores that ship cash on delivery usually reach 71–88% (e-commerce industry reports 2024).
A store that stopped paying for fake parcels.
We were at 12% fake cash-on-delivery orders — one night someone ordered three parcels on a fake number. After a month of calls we are below 1.5%. Courier return costs dropped by 90%.
* Quote from the HealthLabs Pharm pilot (01–03/2026), cash-on-delivery orders. Data anonymized.
Protection in every plan.
Intent to collect and the phone number are checked in Starter. Growth adds your own rules, Scale adds a score from many signals and recordings for audit.
Growth
Your rules + a block in your store
5 000 credits / month · about 100 calls + you can add more
- ✓Checks on intent to collect and the number (as in Starter)
- ✓Your own rules — amount, new customer, repeat address
- ✓Address blacklist — blocked for everyone
- ✓A block in your store — status "cancelled" plus a note
- ✓Suspicious orders visible in the dashboard as they come in
- ✓Up to 2 calls at the same time
Scale
+ a score from many signals + recordings + priority
15 000 credits / month · about 300 calls + 2 000 credits carry over to the next month
- ✓Everything in Growth +
- ✓A score from many signals (over 10 signals · result 0–100)
- ✓Call recordings and a transcript in your customer's language (for audit)
- ✓Call summary (mood and what the customer wanted)
- ✓Suspicious orders at the top of the list — plus an email alert
- ✓Priority email support
- ✓Up to 5 calls at the same time
Stop fake orders before they reach the courier.
1 000 trial credits (about 20 calls) · full access to your chosen plan · cancel anytime.
Card required · no charge during the trial · activation on day 8